Frequently asked questions

Our cakes stay fresh for up to 7 days. Everything is baked and dispatched the same day to keep it as fresh as possible.

Unfortunately we can't guarantee allergen-free bakes. Our bakery handles nuts, gluten, wheat, milk, eggs and soya, so there's always a risk of cross-contamination. You can view all ingredients here.

Yes. If there's a design you'd like that isn't listed on the site, just send us a message. We love creating something personal just for you.

Yes, every MailBake includes a personalised message. You write it before checkout and we print it with love.

No, we never include pricing or receipts in the box. So it's perfect for sending as a gift.

Yes. Our 1 and 2 slice MailBakes are designed to fit through the letterbox. Our 4 slice boxes are too tall to fit, so they'll need someone to receive them.

Even with our letterbox-friendly sizes, some cautious posties may choose not to post the box if they're worried about damaging it. If you're concerned, we recommend updating your Royal Mail delivery preferences to let them know it's safe to post.

Royal Mail Tracked 24 (£4.00), Tracked 24 with Signature (£5.99) and Special Delivery guaranteed by 1PM (£10.75). Full delivery info here.

Order by 4PM Monday to Friday, or 1PM Saturday and Sunday, for same-day dispatch. Orders after this are baked and dispatched the next working day.

Absolutely. Choose your preferred delivery date when selecting your cake flavour, it's all in one simple step before adding to the basket.

We can't guarantee specific delivery times, but Special Delivery arrives by 1PM and other services typically arrive during the day.

Royal Mail occasionally delivers early, even on Sundays depending on your postcode. We can't control this, but we think early cake is better than no cake.

If your order is delayed, our team is here to help. We can't control courier delays, but we'll always do our best to make it right.

Don't worry. Get in touch and we'll do everything we can to help.

MailBakes is a heartfelt way to send personalised messages and homemade cake, all in one letterbox-friendly delivery. A little slice of joy, wherever it needs to go.

We're proudly based in Liverpool, where we bake everything fresh in our registered bakery.

We deliver nationwide across the UK, including England, Scotland, Wales and Northern Ireland. Our products are packaged to fit through the letterbox, so there's no need for the recipient to be home or sign for delivery.

We don't currently deliver to the Republic of Ireland or international destinations, but we hope to expand in the future.

If you need to make a change, please contact us as soon as possible. If your MailBake hasn't been baked or dispatched yet, we'll do our best to help.

If you selected a delivery date, it'll arrive as close to that as possible. If you didn't, we aim to dispatch within 24 hours and deliver the next day. Need help tracking it? Contact us here.