Frequently asked questions

A Cake Card is a personalised greeting card with real, freshly baked cake inside. You choose a design, write your message, and we bake the cake, pack it inside the card and post it through their letterbox. It is a card and a gift in one.

Real slices of freshly baked cake, individually sealed for freshness and packed inside the card.

Our 1 slice Cake Cards contain one slice, our 2 slice Cake Cards contain two slices, and our 4 slice packs contain four slices sent as two Cake Cards.

Proper slices of cake, not tiny samples.

You can choose from a range of cake flavours when you order. The flavours available are shown on each Cake Card before you add it to your basket, so you can pick the ones you think they'll love most.

Yes. Each slice is one flavour, and you choose the flavour for each slice when you order.

Our cakes stay fresh for up to 7 days. Every Cake Card is baked and dispatched the same day to keep it as fresh as possible.

We recommend it. Keeping your slices in the fridge helps them stay at their freshest.

Unfortunately we can't promise allergen free bakes. Our bakery handles nuts, gluten, wheat, milk, eggs and soya, so there's always a risk of cross contamination.

You can view all ingredients here.

Not yet. Our bakery handles gluten, wheat, milk, eggs, soya and nuts, so we don't currently offer vegan or gluten free Cake Cards, but it's something we're working on.

Yes. If there's a design you'd like that isn't listed on the site, just send us a message and we'll see what we can do.

Yes, and it's free. Every Cake Card includes a personalised message. You write it before checkout and we print it inside the card.

Cake Cards start from £9.99, with delivery from £4.00. Larger packs and bundles are available, and all delivery options and prices are shown at checkout.

Yes. That's exactly what Cake Cards are made for.

Enter their delivery address, choose your cake, add your personal message and select the delivery date. We'll bake it, pack it and send it straight to them.

No. You can send it as a complete surprise if you'd like.

Your personal message is printed inside the card, so they'll know who it's from when they open it.

Yes. If you'd rather not say who it's from, simply leave your name out of the personalised message.

We don't include an invoice or pricing inside the Cake Card.

No. We never include pricing or receipts inside your Cake Card, so you can send it straight to the person you're buying it for.

Yes. You can choose the delivery date when you order, so you can get birthdays and special occasions sorted ahead of time.

Yes. You can order multiple Cake Cards if you've got more than one person to send to.

At the moment each order is delivered to one address, so please place a separate order for each recipient. Sending to multiple addresses in one order is something we're working on.

Yes. Our 1 and 2 slice Cake Cards are designed to fit through a standard UK letterbox, so nobody needs to be home to receive them.

If you order a 4 slice pack, it arrives as two Cake Cards in one delivery. That's too big to fit through the letterbox, so someone will need to be home to receive it.

Even with our letterbox friendly sizes, some cautious posties may choose not to post the card if they're worried about damaging it. If you're concerned, we recommend updating your Royal Mail delivery preferences to let them know it's safe to post.

For our 1 and 2 slice Cake Cards, nobody normally needs to be home because they're designed to fit through a standard UK letterbox.

If you've chosen a delivery service that requires a signature, or you've ordered a 4 slice pack, Royal Mail may need someone to receive it.

We deliver nationwide across the UK, including England, Scotland, Wales and Northern Ireland.

Our 1 and 2 slice Cake Cards are designed to fit through a standard UK letterbox, so nobody needs to be home to receive them.

We don't currently deliver to the Republic of Ireland or international destinations, but we hope to expand in the future.

We offer Royal Mail Tracked 24 for £4.00, Tracked 24 with Signature for £5.99 and Special Delivery by 1PM for £10.75, Royal Mail's fastest tracked service.

You can view our full delivery information here.

Order by 4PM Monday to Friday, or 1PM Saturday and Sunday, for same day dispatch.

Orders placed after the cut off will be baked and dispatched on the next available dispatch day.

Absolutely. Choose your preferred delivery date when selecting your cake flavour. It's all in one simple step before adding your Cake Card to the basket.

No. You choose a delivery date and we bake and post your Cake Card to arrive on it, but final delivery is by Royal Mail, so occasionally one runs late.

If yours doesn't arrive, our Make It Right promise means we send a free replacement.

Over 400 Cake Cards leave our bakery every day, and 98% arrive on their chosen date.

We can't promise a specific delivery time.

Special Delivery is due to arrive by 1PM. Our other delivery services typically arrive during the day depending on your local Royal Mail delivery round.

Royal Mail occasionally delivers early, including on Sundays in some postcodes.

We can't control this, but we think early cake is better than no cake.

Our Make It Right promise covers you.

If your Cake Card doesn't arrive, we'll send a free replacement. We can't control Royal Mail delays, but we can control how we put things right.

Just get in touch and we'll help.

Please get in touch and send us a photo of how it arrived.

If your Cake Card reaches you in a condition we wouldn't be happy with, we'll make it right with a free replacement.

If something goes wrong with your Cake Card, tell us and we'll make it right.

If your Cake Card doesn't arrive, we'll send a free replacement. If it arrives damaged or in a condition we wouldn't be happy with, get in touch and we'll put it right.

Once your Cake Card has been dispatched, you'll receive your tracking information so you can follow its journey with Royal Mail.

If you're having trouble finding your tracking or something doesn't look right, get in touch and we'll help.

Don't worry. Get in touch and we'll do everything we can to help.

If you need to make a change, please contact us as soon as possible.

If your Cake Card hasn't been baked or dispatched yet, we'll do our best to help.

Get in touch with us as soon as you notice.

If your Cake Card hasn't been dispatched yet, we'll do our best to update the address before it leaves the bakery.

Once an order has been handed to Royal Mail, we may not be able to change where it's going.

Get in touch with us as soon as possible.

If we haven't printed and packed your Cake Card yet, we'll do our best to update your message for you.

Please contact us as soon as possible.

If your Cake Card hasn't already been baked or dispatched, we'll do our best to change the date for you.

If you selected a delivery date, we bake and post your Cake Card to arrive on that date.

If you're waiting for an order or need help with your tracking, contact us here and we'll take a look for you.

MailBakes is the UK's Home of Cake Cards.

Freshly baked cake inside a personalised card, delivered through their letterbox.

Over 200,000 Cake Cards sent across the UK and over 5,000 five star reviews.

We're proudly based in Liverpool, where over 400 Cake Cards are baked fresh in our registered bakery every day.

Every Cake Card is made and packed by us in our Liverpool bakery before being handed to Royal Mail for delivery.

You'll get a real person when you contact us.

Say hello to our customer care team. If you've got a question about your order, delivery or anything else, drop us a message and one of them will help.