You Asked,We Answered!

Got a question? You’ll probably find the answer here. If not, we’re only a message away 💌

1. About The Cake

2. About Delivery

3. About MailBakes

4. Ordering & Support

5. We’re Here If You Need Us 🩷

1. delivery options

What’s the shelf life of the cakes?
Our cakes stay fresh for up to 7 days. Everything is baked and dispatched the same day to keep it as fresh as possible.

 

Do you cater for allergies?
Unfortunately, we can't guarantee allergen-free bakes. Our bakery handles nuts, gluten, wheat, milk, eggs, and soya, so there's always a risk of cross-contamination.
👉 Click here to view all Ingredients

 

Can I request a custom theme or design?
Yes! If there’s a design you’d like that’s not listed on the site, just send us a message. We love creating something personal just for you.

 

Can I add a personalised message?
Yes - every MailBakes includes a personalised message. You can write your message before checkout and we’ll print it with love.

 

Will my order include an invoice or pricing?
No - we never include pricing or receipts in the box, so it’s perfect for sending as a gift

2. about delivery

Is MailBakes letterbox friendly?
Yes! Our 1 and 2 slice MailBakes are designed to fit through the letterbox - perfect for hassle-free delivery.
Our 4 slice boxes are too tall to fit, so they’ll need someone to receive them.
That said, even with our letterbox-friendly sizes, some cautious posties may choose not to post the box if they’re worried about damaging it. 

If you're concerned, we recommend updating your Royal Mail delivery preferences to let them know it's safe to post and maybe give them a little encouragement to pop it through! 

 

What delivery options are available?
We offer a range of options, including:

  • Royal Mail Tracked 24 – FREE
  • Tracked 24 with Signature – £1.99
  • Special Delivery Guaranteed by 1PM – £4.99

👉 Click here to view full delivery info

 

When will I receive my order?
Order by 12PM Mon–Fri & 10AM Sat for same-day dispatch.
Orders after this are baked and dispatched the next working day.

 

Can I choose a delivery date?
Absolutely! Just choose your preferred delivery date when selecting your cake flavour - it’s all in one simple step before adding to cart.

 

Can I choose a time for delivery?
We can’t guarantee specific delivery times, but Special Delivery arrives by 1PM, and other services typically arrive during the day.

 

What if my order arrives early?
Royal Mail occasionally delivers early - even on Sundays, depending on your postcode. While we can’t control this, we think early cake is better than no cake!

 

What if my MailBake arrives late?
If your order is delayed, our team is here to help. While we can’t control courier delays, we’ll always do our best to make it right.

 

Missed the cut-off? Need a last-minute gift?
Don’t worry! Get in touch and we’ll do everything we can to help 💗

3. about mailbakes

Where is MailBakes based?
We’re proudly based in Liverpool, where we bake everything fresh in our registered bakery.

 

Where do you deliver?
We deliver nationwide across the UK, including England, Scotland, Wales, and Northern Ireland. All of our products are carefully packaged to fit through the letterbox, so there’s no need for the recipient to be home or sign for delivery.

Unfortunately, we don’t currently deliver to the Republic of Ireland or international destinations, but we’re hoping to expand our delivery zones in the future. For now, we’re focused on making sure every order across the UK arrives fresh, fast, and full of joy!

 

What is MailBakes?
MailBakes is a heartfelt way to send personalised messages and homemade cake, all in one letterbox-friendly delivery. A little slice of joy, wherever it needs to go.

4.  ordering & support

Can I edit or cancel my order?
If you need to make a change, please contact us as soon as possible. If your MailBake hasn’t been baked or dispatched yet, we’ll do our best to help.

 

Where is my order?
If you selected a delivery date, it’ll arrive as close to that as possible. If you didn’t, we aim to dispatch within 24 hours and deliver the next day.
Need help tracking it? Contact us here

 

5.  we’re here if you need us 🩷

If there's something we haven’t covered or you just need a little extra help, we’re always here for you. Whether it’s a last-minute request, a delivery question, or something totally unique - just drop us a message. We love hearing from you and we’ll always do our best to help 💌 🩷

 

Lets Chat! We love to hear from you! 🤗

 

1. Choose Your Design

2. Write Your Message

3. Choose Your Cake

4. & We Will Do The Rest!

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